FFK Production/Service Team Profiles

Noel Russell - Snr. Vice President Employee Benefits

Mr. Russell joined the staff of FFK in 1989 and has never swayed from his vision of developing a vibrant Employee Benefits Department.  He holds the international Life and Health Designation in Claims (ALHC), he is a Fellow of the Life Management Institute (FLMI), and is the holder of a Bachelor of Science (B.Sc.) in Management Studies.  With wide-ranging experience in the Life Insurance Industry, his qualifications are only an indication of his sound professional and technical depth.

Andrea McLennon - Snr. Vice President Operations

Mrs. McLennon believes in a continuous programme of education and insists on high performance standards in meeting the needs of clients. She is an Associate of the Chartered Insurance Institute (ACII), a Chartered Insurance Practitioner (CIP), and holds a Bachelor of Science Degree (BSc.) in Management Studies and Psychology. With over 22 years experience in the Insurance Industry, she is a former President of the Jamaica Insurance Brokers Association, represents FFK as a member on the Board of the College of Insurance and Professional Studies and has previously served as the Chairman of the Insurance Institute of Jamaica. Mrs. McLennon has assisted in industry training in lecturing on a part-time basis at the College of Insurance and Professional Studies. She is a member of the Board of Directors of Fraser Fontaine & Kong.

David Harris - Financial Controller

Mr. David Harris has dedicated his adult life to pursuing a career of excellence in the field of accounting, not only in the world of work but also academically. After completing his Bachelor of Science degree in Management Studies at the University of the West Indies in 1990, he went on to specialize and graduated with a M.Sc. in Accounting in 1993. He achieved his ACCA qualification in 1997 and was admitted as a Fellow of the Association of Chartered Certified Accountants in 2009.

Several years of working in senior financial management positions have produced a consummate professional with experience in the field of human resource management and a flair for customer service. 

Lenworth Wanliss - Vice President - Marketing

Mr. Wanliss is the holder of the Jamaica Insurance Diploma and has gained over 30 years of experience in the field of insurance. He handles Marine, Aviation and Energy Insurances as specialised areas, and being an excellent communicator with years of "hands-on" experience in the insurance industry, he spent several years sharing his knowledge as a part-time lecturer at the College of Insurance and Professional Studies.

Vice President International Business Development

Miss Fontaine, the holder of a Bachelor of Arts (B.A.) in Economics, has quickly become a formidable force in the broking of general insurance. She has 15 years experience in the insurance industry to her credit, one of which she spent in London, in the Lloyd's Insurance Market, developing her broking and underwriting skills. She has a keen professional approach, and the client is always the focus of her concern. She is a Director on the boards of Fraser Fontaine & Kong Ltd., Musgrave Court Ltd. and Belize Insurance Centre.

Millicent Douse - Vice President - Claims

Miss Douse has received wide training in business studies and management, and is an Associate of the Chartered Insurance Institute (ACII) and is a Chartered Insurance Practitioner. She has spent over 20 years in the industry, developing her knowledge and expertise. As the Vice President-Claims, she is an excellent negotiator, who brings to the position the level of energy required for the vigorous pursuit of settling claims to the satisfaction of the client.

Gerard Fontaine - Vice President - Special Projects

Mr. Gerard Fontaine joined the management team in January 2007. A fast-paced upcoming entrepreneur, he graduated from Rollins College in Florida in 2005 with a B.Sc. degree having majored in International Business and Finance. In 2004, he worked for a Cilantro hedge fund in Florida for a year, focusing on stock analysis. Prior to taking up his position with FFK, he worked and studied with a prominent insurance broking firm in England, Cooper Gay, for a period of nine months, 2005 - 2006, developing experience in the various classes of insurance business in the Lloyd's insurance market in London. Mr. Fontaine is member of the Board of Directors of Fraser Fontaine & Kong Ltd., Mahoe International Premium Finance Co. and Belize Insurance Centre.

Andrea Weston - Broking/Underwriting Mgr.

Mrs. Weston holds a Bachelor of Arts degree (B.A.), with a double major in English and Psychology, is an Associate of the Chartered Insurance Institute (ACII) and a Chartered Insurance Practitioner. She spent over 20 years in the industry, gaining vast experience in both insurance broking and underwriting. Having developed her knowledge and expertise in both insurance companies and broking houses, she extends her reach through the Jamaica Society of Insurance Professionals and Technicians (JSIPT).

Clive Hills - Asst. Marketing Mgr.

Mr. Hills joined Fraser Fontaine & Kong as Assistant Marketing Manager on February 14, 2005. He has a wealth of experience in the Insurance Broking Industry with responsibility for the management of Corporate and Commercial Portfolios island-wide. Mr. Hills is a very knowledgeable, highly motivated member of staff who always seeks to ensure that the delivery of service to the customer is always of the highest standard.

Mr. Hills holds a Bachelor of Arts degree from the University of the West Indies and a Masters in Business Administration from Nova Southeastern University 

Karen Williams - Snr. Account Executive

Miss Karen Williams joined the team of Fraser Fontaine & Kong Ltd. in 2009 with over 22 years experience in the insurance industry; 14 years in underwriting (personal/ corporate and commercial lines) and 9 years in insurance broking.

She holds a Bachelor of Science Degree (Bsc.) in Management Studies (Hons.) and Diplomas in Marketing, Supervisory Management and Insurance. Miss Williams is a dynamic insurance professional who is very committed to meeting the clients' needs. 

Herman Wade - Account Executive

Mr. Wade began his career in the Insurance Industry in 1986 when he worked as an Underwriter for four years with a reputable Insurance Company. He left the Insurance Industry to pursue a career in Sales & Marketing that spanned over thirteen (13) years at several levels including Sales Manager. Mr. Wade joined FFK in November 2003 in the Production Department as an Account Executive and brings to the team a unique approach to account building and customer satisfaction. Mr. Wade holds a B.Sc. in Business Administration from the University College of the Caribbean, and has an Associate Degree in Chemistry, the Jamaica Insurance Diploma and a Diploma in Marketing.

Melrose Carr - Customer Service Manager

Mrs. Carr has spent over 28 years in the Industry, most of which she has dedicated to meeting the needs of the client. A highly customer-oriented individual, she has taken the time to develop her supervisory and management skills.

Paul Brown - Marketing Manager - Employee Benefits

Mr. Paul Brown, joined the staff of FFK in 1998. Strongly emphasizing the importance of marketing, he believes that superior service to our clients should be our top priority. He has over twenty years collectively in marketing insurance products, having spent a number of years in various positions the field of Ordinary Life Insurance. Since 1994 however, his career has been dedicated to Employee Benefits at the Consultancy/Senior Management Level. His qualifications include a Bachelor of Science in Agricultural Economics and a Masters of Science in Administration.

Wilfred Ball - Account Executive Employee Benefits

Mr. Ball, who holds a Bachelor of Arts degree (B.A.) in Social Sciences, entered the Life Insurance Industry fourteen (14) years ago, quickly making his mark in the employee benefits field. He has brought to the position valuable experience and knowledge in the areas of administration, industrial relation and training.

Veronica May-McGregor - Employee Benefits Consultant

Mrs. McGregor holds a diploma in Health Management and a certificate in Marketing. She brings to the Employee Benefits Department a wealth of knowledge and experience, having over twenty-four years in the Health Insurance Industry. Twenty-one of those years were spent with Blue Cross of Jamaica specializing in Client Service Management, Training, Product Development, Marketing and Sales Management. Her focus is to consistently find new innovative ways to enhance quality client service ensuring that the client is satisfied the first time and all the time.

Delroy Stephenson - Employee Benefits Consultant

Mr. Delroy Stephenson has been in the life and health insurance business for over 14 years. He has spent many years in the Ordinary Life Industry. He has served as Sales Representative, Branch Supervisor and Senior Executive Agent with major insurance companies locally. He ran the Mandeville branch of a prominent Group Health Insurance Company for 3 ½ years and during his tenure the branch experienced significant growth in business.

He is a knowledgeable, trustworthy and dependable person and is known to give his clients service of the highest order. His love and commitment to his customers led him to FFK in July 2004 where he will continue to provide them with service of the highest quality, geared towards maximizing customer satisfaction.

Mr. Stephenson has a Diploma in Marketing and has successfully completed numerous local and overseas courses and is a well-rounded individual. 

Miss Yvonne Graydon has given over fifteen years service to the insurance industry at the Ordinary Life level but primarily in Employee Benefits. Educated and trained both in the U.K. and Jamaica, she holds a Bachelor of Arts (B.A.) degree in Library Studies from the Leeds Polytechnic in England. Miss Graydon brings to her present position a wealth of knowledge and experience honed within large multi-national insurance companies and local brokerage houses

Cinderella Marshall - Information Technology Mgr.

Mrs. Cinderella Marshall heads our Information Technology Department and is responsible for the overall operations of the Computer Systems and all related training. She joined the company in 1974 and over the years has successfully moved up through the ranks to the head of our IT Department. Mrs. Marshall has guided the company through computerization and continues to ensure that the company remains at the cutting edge of technology. She has over twenty-nine years experience in the field of accounting and information technology and is dedicated to providing quality service at all times.